Refund policy

Last updated [DATE]

DRAFT for review. The numbers in highlighted boxes are suggestions for you to choose. A generous, simple policy like this one usually costs little and saves a lot of support email and card disputes.

Cancel any time

Cancel your subscription in the app: Settings → Manage subscription. You keep your plan until the end of the period you've paid for. Then you move to the free plan, and nothing more is charged.

Forgot to cancel a free trial?

If you're charged when a free trial ends and you didn't mean to keep the plan, email us within [7] days of the charge. We'll refund it in full and cancel the subscription.

Monthly plans

We don't give partial refunds for the rest of a month. If something went wrong (for example, Pantry to Pan was down or a feature didn't work for you), tell us and we'll make it right.

Yearly plans

If you cancel within [14] days of a yearly charge, we'll refund it in full. After that, you keep the plan until the year ends.

Top-up packs

Unused packs can be refunded within [14] days of purchase. Packs that have been partly used can't be refunded.

Where the law gives you more

If your local law gives you more refund rights than this policy, you get them.

How to ask

Email [CONTACT EMAIL] from the address on your account, or use Feedback in the app. Include roughly when you were charged. Refunds go back to the original payment method, usually within 5–10 business days.